Domino grows and strengthens Service & Support as digital printing business climbs at tremendous pace

By TLMI posted 10 days ago

  

Domino_logo.jpgGurnee, ILDomino continues to grow and invest in resources for their digital printing business with the appointments of several new hires in Service & Support roles within North America. 

“We are experiencing tremendous growth, installing Domino N610i digital UV inkjet presses and K600i digital UV inkjet printers at a remarkable rate.  To keep pace with our growing install base, we have added additional resources to ensure that we provide the very best service and support for our customers,” says Mark Meyer, Technical Director for Domino Digital Printing North America. 

Onward and Upward

Digital Printing is on a strong upward trajectory. Label printer converters today, more than ever before, are understanding the value of having digital in their arsenal.  As brand owners are increasing SKUs, versions, and personalization coupled with demand for quicker turnaround times, decreased inventory, and superior print quality to differentiate their products, label printer converters are realizing that digital is a necessity in order to be competitive, retain customers, enter new markets, and grow their business.  Their acquisition of digital printing systems continues to rise, and Domino is adding the resources to support this growth.

Servicing & Supporting the Customer, Only Just the Beginning  

“We have added personnel in all areas that touch the customer…help desk phone support when a customer calls, to field service engineers who arrive onsite at our customer’s facility, to our Digital Solutions Program which trains the customer to be even more productive, efficient, and profitable with their digital asset.  Service and Support is more than just maintenance and ‘break-fix’.  Service is about ensuring uptime so that our customers’ digital press is installed properly, up-and-running, printing, and producing the highest quality output. Support is about helping our customers take their business to that next level through advanced training workshops that maximize their productivity, efficiency, and profitability,” adds Mark. 

Christopher Stoehr, owner & president of Southwest Label & Printing sums it up. “The service from Domino has been awesome. The maintenance on the press has been awesome. Whenever we've had issues, we've contacted Domino and they're able to get on the horn with us. They can go in electronically and remotely and do some things to see where we're at which makes it very convenient. I have peace of mind that if something happens, I'm not going to be down very long and the service to have someone come out here is awesome. When we started to expand and started to learn more about consecutive numbering and bar coding and variable data, although we had training for it, we hadn't done it. Domino helped us. They retrained us and set things up for us on jobs that we have, so that we could get a better feel for how it works. I've been very happy with that.”

Tom Grencik, Service Manager for Domino Digital Printing North America says that this is only just the beginning. “With the combination of our incredible staff who have been with us from the start, coupled with the additional new hires in 2019, it really strengthens service and support and truly our entire organization.  These are individuals with many years of experience, several coming to us from Domino competitors because they want to be part of our culture…they want to be on ‘Team Domino’.  And as we head into the new year, we are actively recruiting to add even more personnel.”

Global Divisional Director of Domino Digital Printing, David Ellen adds, “We have had several new hires in Service & Support roles and that trend will continue. There is no question that with our outstanding year-on-year growth it is essential to underpin that growth by having the resources, people, and focus to stay ahead of the curve…to ensure that we continue to provide the very best customer service experience.  Our customers are our business partners, and helping them be highly successful is our number one priority.  When they win, we win.”

More to Follow…

Within the coming weeks, a summary on each of these NEW Domino Digital Printing North America Service & Support personnel will be featured, introducing you to learn more about these great individuals:  

  • Steve Daily – Technical Support Manager
  • Glen Hayden – Technical Support Analyst
  • Ernest Wilson – Technical Support Analyst
  • Sarah Ervin – Digital Solutions Specialist
  • Derrick Vives – Field Service Engineer
  • Brian Flahie – Field Service Engineer
  • Greg Hinkley – Field Service Engineer
  • Scott Plucinski – Field Service Engineer
  • Ron Delauter – Field Service Engineer
  • Sean Grage – Field Service Engineer
  • Mark Thomas – Field Service Engineer
  • Steve Brooks – Field Service Engineer

Domino is a leading manufacturer and distributor of digital printing and product identification solutions.  Celebrating its 41st year in business, Domino is a global organization with world headquarters in the UK, and North America headquarters in Gurnee, IL.  Domino has 25 subsidiaries, representation in over 120 countries, and over 2,800 employees worldwide.  For more information on Domino, please visit dominodigitalprinting.com

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